By definition it is unexpected.
Organizations are faced with uncertainty from economic factors to pandemics to climate change…to meeting sales targets, and even if the client meeting will begin on time.

Uncertainty can lead to significant impact on resources and time. Or the impact, maybe minor or even fleeting.

Leaders will have built relationships with their followers and in doing so there is trust.

Leaders communicate, empathize, they value the ideas of those they are leading, they listen and they ask what if?

At times - or moments - of uncertainty they ask “what do we do – n